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Free shipping and 30-day postage paid returns Free shipping and 30-day postage paid returns

Return & Refund Policy

Return services may be delayed as a result of COVID-19 safety measures.

Return Requirements

If you received your order and the merchandise was damaged, or defective, or if you are unhappy with it in any way, we accept the return within 30 days of delivery.

You can return most items for a refund within 30 days of delivery. Return shipping costs apply, and the item must be:

  • In its original, undamaged condition
  • Disassembled, if the item was originally delivered disassembled
  • In its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar-sized box as the original.

There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items you have already assembled
  • Items marked “Non-Returnable” on the sale page
  • Open Box Items

How to Return an Item?

  1. Email us at raymond@jiahemetals.com within 72 hours and include your order number, full name, and the best email address to contact to put in a return request.
  2. Tell us the products you wish to return or exchange from your order. We will process your request in 2-3 business days and send you a prepaid shipping label (The return address will be provided by email after submitting the application). The shipping fee will be deducted from the full refund amount.
  3. Print your prepaid shipping label, which you will receive by email.
  4. Send all items you wish to return back to us using the label provided.
  5. Your refund will be processed within 10 business days upon receiving returned products.

For items that a manufacturing defect is discovered after the 30-day return period, consult us for the manufacturer's warranty, if any. Please note, that return shipping fees apply. In many cases, we can provide you with replacement parts and services as needed.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

The returned item(s) will be inspected immediately upon receipt. Any appropriate exchanges, credits, and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law.
Except for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.

What are my refund options?

You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our Return Policy as above.

When will I receive my refund?

For store credit and gift card refunds, we’ll credit your account within 3 business days once we’ve received notification that you have returned your item(s).

For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.

For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.