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Free shipping and 30-day postage paid returns Free shipping and 30-day postage paid returns

Shipping Policy

Shipping:

Currently, we are offering standard free shipping every day on U.S. orders shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box, or APO/FPO/DPO. 

All the items will be sent from our warehouse in the U.S., there are NO customs duties and taxes.

Most standard orders ship within 2-3 business days. Our standard shipping method is ground shipping.

We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service.

Delivery Estimates: Within 7-12 days. (Shipping times are only estimates and unfortunately, cannot be guaranteed)

At this time we cannot provide the option to choose your carrier of choice.


Notes:

Please verify you have the correct shipping address on your order before making payment as this is the address we will ship to.

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at raymond@jiahemetals.com within 3 business days after receiving.

Orders Tracking:

After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website 24 hours a day.